Fuel policy

Here we explain the most common types of billing for fuel. Please remember that the various car hire companies will have differing policies regarding the fuelling of the selected vehicle, these policies are set by the individual car hire company for each car category and the fuel costs are not included in the rental. In particular this is true, if the car rental company uses fuel regulation B shown below. It may be that the cheaper cars in the price list do not ultimately have the cheapest petrol costs. We do have some car rental companies who, in our experience, have shown that they only charge a very small mark up on the cost of fuel, these are marked with the words / symbols Fair Tank. Our hotline will give you any further information.

A full-full
B full-empty
C empty-empty or equal-equal

A full-full
The vehicle will be handed over with a full tank of fuel and the tank must also be full when it is returned. This regulation is common worldwide in the major international car rental companies. This is the most fair settlement for both the hirer and the rental company. Any shortfall when the car is returned will be charged with an increased price per litre and / or an additional fuelling fee (in most cases 20 €).
Advantage: This rule contains no hidden costs. You will only pay for what is consumed.
Disadvantage: The hirer must fill the car up to the brim as close as possible to the drop off point, sometimes in the early morning or evening hours this is not possible, there is not always a nearby petrol station or one that is open 24 hours / 365 days.
This can then often mean that the hirer will have to already fill the petrol tank at the resort and use petrol from 50 or 100 km before returning the car “full” at the airport. The next customer feels cheated because of the tank is not completely full and rightly so. Therefore, the car rental company, in order to exclude this, test each car at the petrol pump and make charges for missing fuel. This can create enormous additional costs. To avoid the effort and the stress of aggravating their customers, many car hire companies have changed to the car only full - empty offer.

B full-empty
The vehicle is delivered with a full tank of petrol and returned as empty as possible.
This rule is common in the Mediterranean countries. The car hire company calculates the volume of the petrol tank (the petrol tank capacity according to the manufacturer + a fee). The amount of service fee varies depending on the car rental firm. The amount added depends upon the company and will range between 5% to 25% of the pump price.
An example of the Ford KA is calculated:
40 litres (tank capacity according to the manufacturer)
1,37 EUR per litre of petrol (prices in Spain as of June 2011)
This equals 54.80 EUR.
Plus 5 to 25% surcharge, depending on the individual calculations of the car hire company.
So ultimately, an amount between 57.50 EUR and 65.76 EUR will be charged.
When the category is for the Citroen Berlingo with a 60 litre tank the petrol charge will be between 85-102 €.
The vehicle is then handed back empty; of course, this is not possible and there will always still be a few litres of fuel in the tank. Some customers give the car back with a half-full tank, which of course increases the actual final price. In principle, there are hidden costs.

Experience has shown that there are some car rental companies who calculate the costs with a moderate fee. Our hotline will give you information, as far as possible, of how the car rental companies calculate their individual charges.

On the other hand, one should remember that, ultimately, there is one of the final price. In many cases, the vehicles are, in Spain for example, half as expensive to fuel as those in North and Central Europe. Therefore, the additional fuel costs are part of the calculation of the car rental company.

C empty-empty or equal-equal
The vehicle is returned with the same amount of fuel as when it was collected.
This scheme offers both advantages and disadvantages. The advantage is that you really only pay for the fuel you use. However, this can also lead to inconsistencies when the vehicle is returned, if the car rental company says that the tank has not been filled up sufficiently. In general, the hirer receives the car almost always nearly empty and just before reserve or quite empty, so the hirer will need to find an open petrol station very quickly. This is sometimes problematic, Sundays and public holidays or at night this can be almost impossible. If you have to be some where at a certain time shortly after you arrive (e.g. to check in to your holiday accommodation), or you are arriving late at night with small children, this fuel regulation, due to the aforementioned problems, is not recommended.