car hire, since 2001 advantages of our payment terms ""payment on pick up"":

  • Reservation without deposit
  • No inclusion of credit card information when booking
  • Cancellation free of charge, without giving a reason
  • 100% payment upon collection of hire car

Customer service is not an empty word:

  1. Our accessibility hotline
  2. Standby after hours contact via mobile phone for emergencies only
  3. Terms on the website, and by e-mail when booking
  4. Full terms of rental on the website, and by e-mail when booking
  5. All calls with Cars4Holidays with English speaking employees,
  6. The same applies to our foreign phone numbers,
  7. The same applies to all offices outside the UK
  8. And also for our 24 hour mobile phone. An English speaking staff member will answer your call

Call us and you will immediately reach a staff member in the reservation department. They will give you comprehensive and competent information. Also we are happy to take your booking over the telephone at no extra cost if you prefer this to online booking.

We are here to help and advise you.
We are able to find for you - whether you are a leisure or a business customer - the right vehicle at one of our certified partners. Of course we can also answer your questions in writing via e-mail, but if you prefer a personal discussion, your call is appreciated and we will be able to answer your questions directly and clarify your queries.

Opening times of our reservations department:

Monday to Friday 10:00 to 18:00 

Our after office hours phone service is ready:

We are available to our customers, who have already booked, even after office hours:

Week days from 18:00 to about 23:30 

Weekends and holidays from 09:00 to about 23:30

  • If you have missed your flight, please inform us as soon as possible so that we can rebook the reservation for a later date

  • Your flight has been delayed until after midnight, we will inform the car rental company about your late arrival and you will receive the vehicle without any problems and can start your holiday journey
  • Language difficulties when collecting the vehicle
  • Booking forms have been left at home

  • Someone is unwell and you have to cancel the trip at short notice

The standby Mobile phone number is in your reservation documents (Direct Payment voucher / booking confirmation). One of our friendly colleagues will be glad to help after office hours.

Please note that when calling the standby mobile phone, no information relating to general questions about your rental or pricing information, etc… can be provided.
 For these general queries please contact our hotline to the above office hours at the phone number +34 96 649 75 96.